|
Our Online Support section is designed to assist you in purchasing
and downloading software from SafeNet.biz. If you have questions
about shipping or how to use our storefront tools, please refer
to the information at Shopping with SafeNet.
Customer Support
Our SafeNet.biz support representatives
are available to answer general (non-technical) questions. You may
email them directly at storefront@safenet-inc.com
or use the convenient Customer Support Request Form below. Please
allow two business days for a response.
Technical Support
We have technical support representatives
available to help with your installation, configuration, and operational
questions.
Frequently Asked Questions
Customer Support
Request Form
Technical Support
Contact Sales
Frequently Asked Questions
I receive an error page when trying to
buy the software. What should I do in order to purchase and download
it?
Some browsers behave oddly when they
encounter commerce sites, randomly reporting missing or inaccessible
pages. While we investigate the cause for this, you can try accessing
our online store with another browser if possible. Please try to
use the latest versions of Internet Explorer and Netscape.
I can't download the software from the
commerce site. Is there any other way I can obtain it?
If you continue to have problems downloading the software, then
contact us at Customer Support and we will give you some alternative
methods.
The page expired before I was able to
finish my purchase or download. What should I do now?
Sometimes pages expire before a user is finished with them. Or you
computer might crash or stall while downloading the software files.
Contact us at Customer Support and we will provide you with a place
where you can download the software again.
Is there an Apple Macintosh version of
your software available?
A Macintosh version of our software
is not available at the moment. Currently we are evaluating different
options to provide Mac support for our customers.
Do you accept purchase orders or checks?
Yes, but not online. For more details, click on the link above Contact
Sales.
Customer Support Request
If you have questions, feedback, or problems
concerning our commerce site or about any specific product, please contact us via email at
storefront@safenet-inc.com. We will respond to your request within
two business days.
Technical Support
SafeNet Technical Support is staffed with
support specialists ready to assist you with any questions or concerns
you have about our products.
Basic warranty service
and pay per incident support is available
during the hours of 7AM - 7PM EST Monday through Friday. 24/7 critical
network outage incident support is available to Plus and Maintenance
customers only.
Phone number: (410) 931-7520
E-mail address: support@safenet-inc.com
Support is available expressly covered by
warranty or by a maintenance agreement. To subscribe to maintenance,
contact our Sales Department (410) 931-7500.Technical
Support requires certain details before they can assist you. Therefore,
include this information in your email or have it ready for our
rep on the phone:
|
|
 |
Your company's name |
|
Your name |
|
Customer ID or Credit Card
Information |
|
Product name and release
number |
|
For a software product:
operating system, version, and service pack, if applicable,
that the product is running on |
|
For a hardware product,
model and serial/license number |
|
Detailed description of
the issue or reason for contacting CS |
|
Actions that preceded the
symptoms |
|
Symptoms |
|
Exact text of each error
message received |
When you talk with a technical support
specialist, keep the product readily available for reference.
Contact Sales
To purchase software licenses over one thousand
in quantity, or to purchase additional hardware or support, contact
a sales representative at (410) 931-7500. Our sales representatives
will also be able to assist you with purchases using a check or
purchase order.
You may also reach them at sales@safenet-inc.com
© 2007 SafeNet, Inc. All rights reserved.
|
